Secured payment methods
With STRIPE’s payment solution, we provide a fully secure system.
All your data collected at the time of your payment do not pass through our website SANABAY but rather are directly managed by STRIPE. We can handle the most common credit cards in France and abroad and we offer you the possibility of paying in three installments.
In some instances such as VISA or MASTERCARD, the payments platforms will require a double 3-D Secure authentication with the sending of a code by SMS or an authentication request to be carried out on the website or application of your banking institution.
Standard delivery offered worldwide
For all your orders, we offer free standard delivery from 80 euros of purchase, in all Europe and the rest of the world.
The standard delivery takes place through the French Post Office: Colissimo in France and Delivengo or TNT internationally. Delivery time depends on the destination address. It takes 3 to 5 days for France.
Delivery solutions: Express & Green
Delivery solutions (excluding standard delivery) are available. You can select the option that suits you and the conditions that are displayed according to your delivery address.
You can also choose Express delivery in France or abroad, allowing you to benefit from commitments on the delivery time of your order.
If you live in Paris or its suburbs, you can opt for express delivery in France or abroad. From our warehouses to your home it’s just a step… or rather a few turns of the wheel. You can receive your SANABAY package by bike courier within the day for orders placed before 10am.
As soon as you have placed your order, we will prepare it for shipment without delay.
From Monday to Friday, your order placed before noon is prepared and shipped the same day. For your order placed in the afternoon, it is shipped within 24 hours. In the case of an online purchase on a weekend or a holiday the delay can be 48 hours.
You can follow the progress of your package using the link we provide when your order is sent.
Extended return time
You have 30 days to return your item for a refund
For any item purchased online on our site, we offer you the possibility to return your article within 30 days following its reception date. To benefit from your right of withdrawal, the article should not have been worn or used, or have been the subject of a customization, it must be in its original packaging with its protective cover and its labels. Please be aware that each item is handmade, therefore nuances in size, color or shape may vary from one item to another.
Simply fill out your return request in your customer area via the form provided.
Once your request is made, you just have to send the return package to the address indicated. The return costs remain at your charge except in the case of an error on our part. Once your return package is received, we proceed to its refund to the bank account used for the payment.
Your satisfaction is our concern
A question, an advice ? We can be reached by email at email@example.com, by phone at +33 (0)6 08 54 64 91 or on our social networks. We do our best to answer you as soon as possible.